neo4dTerms of Use
Neo4d operates a gaming platform available to users in supported jurisdictions only. Our terms of use set out the conditions under which we provide access to live-dealer tables, sportsbook markets, slot games, and esports coverage. By using neo4d, you agree to these terms and undertake to use the platform responsibly and lawfully.
These terms cover account registration, deposits and withdrawals, disputes, and the rights and obligations of both neo4d and our users. We've written them in plain language so you understand exactly what we do, what we expect from you, and how we settle disagreements. Our commitment is transparency—you should never feel surprised by a hidden rule or unexpected charge.
If you have questions about any part of these terms, our support team is available via live chat. We respond in Indonesian and English. You can also request a full copy of these terms in writing at any time.
Account Registration and Your Eligibility
When you register on neo4d, you create an account by providing your name, phone number, email address, and date of birth. We use this information to verify your identity and comply with anti-money-laundering laws. Neo4d is available only in jurisdictions where local law permits gaming activity. If you access neo4d from a jurisdiction where our services are prohibited, you are responsible for verifying that your access complies with your local law.
You must be of legal age in your jurisdiction to use neo4d. We do not permit accounts opened by minors or by anyone acting on their behalf. During your first withdrawal request, we require identity verification—a valid photo ID and proof of address. This protects you and our platform from fraud. Verification typically completes within minutes; if our system has questions, we'll contact you directly.
You are responsible for keeping your neo4d login credentials secure. Do not share your password or two-factor authentication codes with anyone. If you suspect unauthorised access to your account, contact our support team immediately. Neo4d is not liable for losses resulting from compromised credentials if the compromise occurred due to your negligence.
One Account Per Person
We enforce a one-account-per-person policy. Opening multiple accounts to circumvent limits or manipulate bonuses is prohibited. Neo4d reserves the right to close duplicate accounts and forfeit any balances held in them.
Deposits, Withdrawals, and Payment Methods
Neo4d accepts deposits via six payment channels: DANA, e-wallet, mobile banking, local payment, online payment, and direct bank transfer to e-wallet, mobile banking, local payment, or online payment. Deposits are processed instantly for e-wallets and within banking hours for bank transfers. We do not charge processing fees on most deposit methods—the amount you transfer is the amount that arrives in your neo4d account.
Withdrawals are processed to the same payment method you used to deposit. We require account verification before your first withdrawal. After verification, withdrawals are subject to anti-money-laundering compliance checks. We reserve the right to request additional documentation if a withdrawal appears unusual or if required by law. Withdrawal processing times depend on your chosen payment method; e-wallets typically settle within minutes, while bank transfers may take a few hours during business days.
Neo4d sets daily and monthly withdrawal limits based on your account verification status. Once you complete identity verification, limits increase significantly. If you need higher limits, contact our support team. We do not permit withdrawals that exceed your neo4d balance or that violate local law.
Our neo4d Game Terms
Neo4d operates live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), and esports coverage (Mobile Legends, Free Fire, PUBG Mobile). All games are governed by house rules posted on the relevant game page. Our dealers are professionally trained, and our shuffles are fair. When you place a bet, you're wagering your own money; we do not guarantee outcomes or profits.
Game results on neo4d are final once they are settled. If you dispute a result, contact our support team within 24 hours. We log every hand, every spin, and every goal. Our live streams are recorded; we can review any disputed round to verify accuracy. If an error is confirmed, we will correct your account balance.
Neo4d does not offer bonuses in the form of fixed cash amounts or percentage guarantees. If we run a promotion, the terms are published clearly and attached to your account as a trackable credit. Any promotional credit must be used on neo4d games; you cannot withdraw promotional funds directly. Bonus terms (like wagering requirements or expiration dates) are always displayed before you accept an offer.
Dispute Resolution and Your Rights
If you have a dispute with neo4d—whether about a game result, a payment, or an account issue—contact our support team first. Most disputes are resolved within 48 hours. We maintain detailed records of every transaction and game round. We can pull live video, betting logs, and settlement confirmations to verify what happened.
If you are not satisfied with our resolution, you have the right to escalate to our management team. Neo4d will review your case and provide a final response within five business days. Our decision will include a detailed explanation of our findings and the reasoning behind our outcome.
Neo4d operates under jurisdiction-restricted framing. Our services are available only where local law permits. If a legal dispute arises, you agree to submit it to resolution under the laws of the jurisdiction where neo4d is licensed. This means neither of us can file a lawsuit in a different jurisdiction without mutual agreement.
Your Data and Privacy on neo4d
When you register on neo4d, we collect personal information: name, email, phone, and banking details. We use this data to verify your identity, process your payments, and comply with anti-money-laundering regulations. We do not sell your data to third parties. Your information is encrypted and stored securely on our servers.
Neo4d uses cookies and similar tracking technologies to remember your preferences and analyse site usage. You can adjust cookie settings in your browser. We also keep logs of your gaming activity—which tables you played, which markets you bet on, and your transaction history. You can request access to your personal data at any time. For a full explanation of how we handle your information, see our privacy policy
Prohibited Activities on neo4d
We prohibit:
- Account sharing or allowing others to access your account.
- Using automated tools, bots, or scripts to manipulate games or exploit bonuses.
- Colluding with other players to manipulate results or abuse promotions.
- Depositing funds from illegal sources or using neo4d to launder money.
- Accessing neo4d from a jurisdiction where such access is prohibited by law.
Neo4d monitors accounts for suspicious activity. If we detect prohibited behaviour, we will freeze your account, forfeit any balance, and report the matter to relevant authorities if required by law. We take these prohibitions seriously because they protect all our users.
Jurisdiction Notice
Neo4d's services are available only in jurisdictions where online gaming is permitted by local law. If you access neo4d from a jurisdiction where such access is prohibited, you do so at your own risk and in violation of these terms. Neo4d is not liable for any consequences arising from your use in a prohibited jurisdiction.
These terms are governed by the laws of the jurisdiction in which neo4d is licensed. Any legal action must be brought in that jurisdiction. We do not permit users to initiate legal proceedings in their home jurisdiction without our prior written consent.
Changes to Our neo4d Terms
Neo4d may update these terms from time to time. We will notify you of material changes by email or by posting a notice on our site. If you continue to use neo4d after we post updated terms, you agree to the new terms. If you do not agree, you must stop using our platform and request account closure.
Support and Contact
If you have questions about these terms or about how neo4d operates, our support team is available 24/7 via live chat. We respond in Indonesian and English. You can also email us or contact us through the support portal in your neo4d account. We aim to respond to all inquiries within two hours during peak hours and within 24 hours outside peak times.
For account closure, contact support and request permanent account termination. We will close your account, process any outstanding balance as a withdrawal, and archive your data per our privacy policy. Once your account is closed, you cannot reopen it—you would need to register as a new user.
Read Our Privacy Policy Too
These terms focus on your rights and our obligations. Our privacy policy explains how we collect, store, and protect your data. Together, they form our complete user agreement.
Final Notes
By creating a neo4d account, you agree to these terms in full. You confirm that you have read and understood them, that you are of legal age, and that your use of neo4d complies with your local law. Neo4d reserves the right to refuse service to anyone who violates these terms or who we believe poses a risk to our platform or other users.
These terms form the entire agreement between you and neo4d regarding your use of our platform. If any part of these terms is found to be invalid or unenforceable, the remaining parts remain in effect. Neo4d's failure to enforce a rule does not mean we have waived that rule—we may enforce it at any time.